Robert Wallis

Ihre IT in Bestform.

Your IT in best condition

Are you in control of your IT or does your IT control your life? Are you annoyed by bad service? Would you like to use IT efficiently, bring some light into the darkness or are you looking for a permanent supervisor? You want to rely on fast and qualitatively outstanding work and want to enjoy hands on mentality?

As an Infomation Technology Officer (IHK), I have experience in many private households since 2010 and in numerous IT projects with customers such as AUDI, Volkswagen, banks and insurance companies since 2012. From 07/2020 I am also IT Security Manager (IHK). Some areas I can offer help with…

General IT Consulting

  • Unbiased product advice in all areas of IT
  • Supervision of all workplace PCs and notebooks
  • Internal IT support, first level support, ticket management

Computer Networks

  • Help with all computer/network issues
  • Network administration, planning, support
  • Set up devices like printers, switches, routers, projectors
  • Internet connection via xDSL, cable, FTTB/FTTH, satellite
  • Broad knowledge of SOHO routers
  • Documentation of the network structure
  • Assist and manage hardware and software rollouts

Customer Service

  • Customer satisfaction by phone, tickets and emails
  • Sort or manage your email inbox, answer mails
  • Preparation of customer mailings
  • Technical product support

Office Support

  • Create and prepare documents, presentations, mailings
  • Dealing with data volumes, normalization, data preparation
  • Management of email newsletters

Websites

  • Create simple and functional websites
  • Continuously support/maintain your website
  • Secure your WordPress website from hackers

IT Security and Data Protection

  • Support you with all aspects of IT security
  • IT Security Management (ISMS)
  • VPN networking for home office, branch offices, field staff
  • Secure data transfer between employees and branches
  • Alignment of corporate processes with GDPR compliance
  • Internal training to raise awareness of employees
  • Training on social engineering and malware threads

Knowledge Management

  • Building internal skills
  • Knowledge management and documentation

Dedicated Service
My customers can rely on guaranteed availability and are always informed about planned absences in advance. There are no call centers, no recorded announcements and no mailboxes. You can reach me by phone and/or e-mail and, if desired, also by Telegram messenger.

Get in contact
You can contact me using the following contact form. I look forward to your inquiry and to talking to you.

    How should I contact you?

    Please reply by email.Please call me.

    Additional Information
    Would you like more input? In my project list you will find all my project work for IT service providers and agencies. In the customer testimonials you will find the opinions of my customers from my „old home“ Esslingen/Germany. In the service pages you will find more detailed descriptions of my offers.